NDOT Service Desk

The Service Desk team is available Monday - Friday from 7:00 AM to 6:00 PM (excluding holidays).

The following tips are suggestions when trying to reach the NDOT Service Desk. In preferred order:

Place a request through the Service Portal (requires VPN)
- If something is broken and needs repair – NDOT Incident
- If you don’t have something and need it – NDOT Service
If the Service Portal isn’t available, requests can be emailed at the addresses listed below. If you are asked to choose a default application, choose Outlook.
- If something is broken and needs repair – OCIO.NDOT.IR@nebraska.gov
- If you don’t have something and need it – OCIO.NDOT.SR@nebraska.gov
Call the NDOT Service Desk for assistance - 402 479-4644

Contact Us:

If NDOT Service Desk is Closed or Not Available, the message will provide for the following actions:

Press #1 and the call will be transferred to OCIO 24/7 Support line.
On-call analyst will only be called for major outages or high priority conditions.
Press #2 to leave a detailed description which will be addressed by the first available coordinator.

When Reporting a Problem or Making a Request:

Provide your computer name and DOR#
Check your screen for any error messages that may help determine the cause of the problem.
Give an estimated time duration if you are experiencing a response time problem (10 seconds, 2 minutes, none, etc.)
Be prepared with the model number and serial number of the problem device for hardware related problems.
Help identify the severity of the call and when resolution will be required.

NDOT Service Desk:

Serves as a central point of contact to report any IT hardware or software problems.
Can reset passwords for most User Accounts.
Communicates information about upcoming changes and scheduled/unscheduled system outages.
Documents all requests to provide a written explanation for problems and solutions.
Coordinates solutions with internal or external support administrators to aid in a timely resolution for our customers.